Responsible Gaming
at xbajay

xbajay operates a strict 18+ only policy. No person under the age of 18 is permitted to register an account, deposit funds, or participate in any gaming or sports betting activity on the xbajay platform. This policy is non-negotiable and is enforced through our Know Your Customer (KYC) verification process.

During registration, all users are required to confirm they are aged 18 or above. Following registration, our compliance team conducts identity verification using government-issued documents such as the National Identity Card (NID), passport, or birth certificate issued in Bangladesh. Any account found to belong to a person under 18 will be immediately closed, all funds returned, and the incident logged in accordance with our regulatory obligations.

Age verification checks are triggered by:

• Initial account registration — all new users must complete KYC before making a first deposit
• Any deposit or withdrawal request where documentation has not yet been verified
• Unusual account activity that suggests a potential minor may be using a shared device
• Any user who requests a manual age review or submits a complaint regarding a third party's underage access

Problem gambling can affect anyone, regardless of income, education, or background. It can develop gradually and may be difficult to recognise from within. xbajay encourages all players to periodically reflect on their gaming habits and to be aware of the following warning signs.

If you recognise any of these signs in yourself or someone you know, please reach out to the xbajay support team immediately. Acknowledging a problem is the most important first step toward regaining control.

Use the checklist below to reflect honestly on your relationship with gambling. These questions are based on internationally recognised responsible gaming frameworks and are designed to help you assess whether your habits remain healthy and recreational.

xbajay provides a comprehensive suite of player protection tools, available at no cost to every registered account holder in Bangladesh. These tools are designed to give you full control over your gaming activity and spending, and to help you maintain a healthy, enjoyable relationship with the platform.

To access any of these tools, log in to your xbajay account, navigate to the Account Settings section, and select "Responsible Gaming". Alternatively, you can request a limit or exclusion directly through our 24/7 support team at [email protected]. All requests made via email are processed within one business day, with deposit-limit reductions applied immediately.

xbajay's self-exclusion programme is available to any player who feels that gambling is negatively affecting their life or the lives of those around them. Self-exclusion is a formal commitment to stop gambling on the xbajay platform for a defined or indefinite period, and it is enforced with no exceptions.

How to apply for self-exclusion:

1. Contact xbajay's support team at [email protected] with the subject line "Self-Exclusion Request"
2. State your registered name, email address, and the exclusion period you are requesting (minimum 6 months, or permanent)
3. Our team will confirm receipt and process your exclusion within 24 hours of your request
4. Once confirmed, your account will be suspended and you will be unable to log in, deposit, or wager for the exclusion period
5. Any marketing communications will be suppressed immediately upon request

What happens during self-exclusion:

• Your account is fully suspended — you cannot log in, place bets, or deposit funds
• Any remaining account balance will be returned to your registered bKash, Nagad, or bank account upon request
• You will be removed from all marketing lists and will not receive bonus offers or promotional emails
• xbajay will take reasonable steps to prevent re-registration using the same identity or contact details during the exclusion period

Lifting a self-exclusion: A minimum self-exclusion period of 6 months cannot be reversed early. After the exclusion period ends, you may contact xbajay's support team to request reinstatement. Reinstatement includes a mandatory responsible gaming review before the account is reactivated. Permanent exclusions cannot be reversed.

One of the most practical tools for maintaining responsible gaming habits is setting a budget before you play — and sticking to it. xbajay allows every player to define their own deposit and spending limits in BDT, giving you a personalised safety net that works automatically in the background.

xbajay supports the following limit types, all denominated in Bangladeshi Taka (৳):

• Daily Deposit Limit: The maximum amount you may deposit into your xbajay account within a rolling 24-hour period.
• Weekly Deposit Limit: The maximum amount you may deposit within a rolling 7-day window, starting from the day you set the limit.
• Monthly Deposit Limit: The maximum amount you may deposit within a rolling 30-day calendar period.
• Daily Loss Limit: The maximum net loss you are permitted to incur from wagering within a 24-hour period.
• Session Time Limit: A configurable timer that reminds you or restricts your session after a defined period of continuous play.

All limits are enforced at the account level, meaning they apply regardless of which payment method you use — whether you deposit via bKash, Nagad, Rocket, Upay, or a bank card. If a deposit attempt would exceed your active limit, the transaction will be declined and you will be notified.

xbajay recommends that all players — not just those who feel at risk — set a monthly deposit limit as a simple, effective budgeting tool. Playing within a pre-set budget makes the experience more sustainable and enjoyable over the long term.

If gambling is causing distress, financial hardship, or relationship difficulties for you or someone close to you, please reach out for help. xbajay's support team is the first point of contact, but we also encourage players to seek guidance from qualified professionals and support organisations.

xbajay also recommends the following general guidance for anyone seeking help with problem gambling:

• Speak openly with a trusted family member, friend, or community leader about your concerns — social support is one of the most effective factors in recovery.
• Consider a voluntary cooling-off period or self-exclusion while you reflect on your habits — use xbajay's built-in tools to make this easy.
• Seek professional counselling if you feel gambling is significantly affecting your mental health, finances, or relationships.
• If financial difficulties have arisen from gambling, contact a registered financial counsellor or your bank (such as Dutch-Bangla Bank, BRAC Bank, or City Bank) to discuss debt management options.
• During periods of heightened stress — such as Ramadan, Eid, or major cricket seasons like BPL or IPL — be especially mindful of increased impulse to gamble and set stricter limits in advance.

xbajay is an adults-only platform and takes the protection of minors extremely seriously. While xbajay enforces age verification at the account level, we also strongly encourage parents and guardians sharing devices or internet connections with children to take additional precautions at the household level.

Recommended steps for parents and guardians:

• Use device-level parental control software to restrict access to online gambling sites on shared phones, tablets, or computers used by children.
• Never share your xbajay account login credentials with anyone, including family members under the age of 18.
• Log out of your xbajay account on all shared devices after each session and enable two-factor authentication for an additional layer of security.
• Keep your bKash, Nagad, Rocket, and bank card PINs private to prevent unauthorised deposits by minors.
• If you suspect a minor has accessed your account, contact xbajay support immediately at [email protected] — we will investigate and take appropriate action without delay.

Free parental control tools are available for Android and iOS devices, as well as for home routers used in Dhaka, Chittagong, Sylhet, and across Bangladesh. xbajay recommends using these tools as a complementary layer of protection alongside our own platform-level controls.